Following multiple reports that the smartphones were exploding even after supposedly safe ones were issued to customers, Samsung said, Monday, October 10, that it is “temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters.”
The Korean company has decided to temporarily halted production of the Galaxy Note 7, plunging the company further into crisis.
This announcement comes after two major US mobile networks said they would stop selling the Note 7 amid investigations into the replacement devices.
The Note 7, which hit the market in mid-August, was expected to solidify Samsung’s lead in the mobile market, the premium phone was hailed by critics as one of the best Android phones when it made its debut in August. Alas the battery problem, which caused some units to overheat or caught fire, in some cases damaging property or causing injuries. Some consumers called the expensive device the “Death Note”.
Samsung issued a global recall more than 2.5 million handsets last month, working with government agencies such as the US Consumer Product Safety Commission to get safe replacement units to owners of the phone. The company has said that more than half of its defective phones have been returned, promising to replace the earlier phones with new Note 7s showing a green battery icon to indicate they are safe to use.
While the Note 7 had returned to sale, after problems associated with the original batch were supposedly fixed, several reports of the replacement devices overheating and bursting into flames still resurfaced.
Recall that authorities had to evacuate a Southwest Airlines flight in Kentucky when a replacement phone began emitting smoke.
The fault appears to lie in the device’s lithium-ion battery, which may be prone to overheating, causing fires and explosions. It is unclear how widespread the issue is.
AT&T and T-Mobile, two of the big four US mobile networks, said they would stop giving new Note 7 smartphones to consumers to replace older models while investigations of the replacement devices are underway.